Meet Matt. Matt is an account manager at Cygnus Frozen 3PL. Matt likes to say to our clients, “My job is making yours easier.” We think that nicely sums up what we try to do for all of our clients.
Your ecommerce fulfillment provider is one of your most (if not the most) crucial vendor partners. You can build a great brand, develop great products and generate demand, but poor execution on the fulfillment side can undo all your hard work and ruin your customer experience. That’s why we view ourselves not as a transactional vendor, but a true strategic partner to our clients.
Our account managers are key to making this happen.
Each of our clients has a specific, dedicated account manager. To get in touch with us, you don’t call a generic phone number – you reach out to a person, like Matt. As part of our new client onboarding, we assign an account manager to your company. That account manager will learn your business inside and out, provide ongoing communication, and ensure your fulfillment success. You can contact your account manager any day, any time, with any question or issue. Clients have told us that their Cygnus Frozen 3PL account manager feels like a member of their team, because our account managers know their business like our own, understand their unique fulfillment needs, and work with urgency to ensure their fulfillment success.
What do our 3PL account managers do?
Your Cygnus Frozen 3PL account manager will:
- Learn your business and your unique fulfillment needs (pack-out requirements, marketing inserts, volumes, etc.).
- Train our fulfillment teams to pick and pack your orders to your standards.
- Coordinate with you on shipping your inventory to our Minnesota distribution center.
- Ensure the right quantities of your product are distributed to our 10 fulfillment centers, so there are never out-of-stocks or too much product in a location.
- Monitor our systems to ensure 100% of your orders are shipped each day and tracking numbers are uploaded back to your system.
- Provide regular performance reports to you and your team, including on-time and order accuracy rates.
- Provide regular inventory reports to you.
Ultimately, our goal is to deliver a great experience to your customers, and make your life easier. Your dedicated account manager at Cygnus Frozen 3PL is ready to go to work for you.
Click here to get started – we’ll contact you within 1 business day to set up a free, no-commitment consultation call.
But Don’t Just Take Our Word For It
“You won’t find a more complete distribution network, or a better partner than Cygnus. They simplify the operational nightmare of managing multiple 3PL partners, and they provide quality service and care that is unmatched.”
– Steven Kontz, CFO Raised Real